If you are experiencing any technical difficulties, kindly check our FAQ.
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All our live streams are multi bitrate streams, with the lowest bitrate available being 500kps. This speed will allow for
viewing over most 4G, wifi, and other shared networks. For the best viewing experience, we recommend that the
stream is viewed from a fixed/wired Internet connection with a download bandwidth of at least 2000kbps.
check what your download speed is please visit http://speedtest.net
If you’re on a shared connection (for instance a free wifi connection), we cannot guarantee that the stream will be consistent
as there may be congestion related to the shared network that is being used.
Yes! The live stream can be watched on any mobile devices that is connected the to the Internet and can receive a HLS Stream.
Please note however, that as mobile networks fluctuate, so will the stream quality and you may notice the video
quality change. Also, being a shared network you may at time experience drop outs when you are moving around
between multiple cell towers.
We support all major browsers when they have more than 5% market share within the APAC, U.S. and U.K. Also, once a browser
has reached its end-of-life from the manufacturer, we will no longer will support that browser. Below is a list
of the browsers we support:
To determine the version installed on your computer, complete the following steps: For PC
You can download a newer version of each browser via the links below:
No, our player is 100% HTML5
It is likely that there is not sufficient network speed to watch the stream. This is most likely the case when on a shared
wifi connection or on a mobile connection with not much bandwidth, or a poor signal. Try changing to a wired
connection or move until you see that you have a stronger 4G or Wifi signal.
Every live stream is tested beforehand so if there is no audio, it is most likely something to do with the computer you are
viewing on. If using speakers, check that they are plugged into your computer, power, and turned on. Try removing
the audio cable out of your computer and see if you can hear audio then. Also, make sure that your speakers (or
headphones) are not plugged into the microphone jack by mistake
If you still cannot hear any audio, check that the volume on the video player is not down or muted, or the that audio icon
on the browser is not muted.
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